BP1000 - Business Service Management Program Training		Course	Duration
Principles of Business Continuity Management		BP1030	2 Hours
Principles of Business Relationship Management		BP1020	2 Hours
Principles of Provider Relationship Management		BP1010	2 Hours
Principles of Service Portfolio Management		BP1040	2 Hours
The Role of the Business Relationship Manager		BP1005	3 Days

BP2000 - Service Improvement Methods Program Training		Course	Duration
Principles for Definition and Management of Service Impacts		BP2050	2 Hours
Principles of Implementing ITSM Strategies		BP2040	2 Hours
Principles of Performance Management		BP2030	2 Hours
Principles of Process Excellence		BP2020	2 Hours
Principles of Risk Management for ITSM		BP2060	2 Hours
Principles of Service Improvement Methods		BP2001	2 Hours

BP3000 - Service Fulfillment Management Program Training		Course	Duration
Practical Guide to Requirements Management		BP3045	2 Days
Practical Guide to Service Level Management		BP3031	2 days
Practical Guide to Service Request Management		BP3055	1 Day
Principles of Requirements Management		BP3040	2 Hours
Principles of Service Fulfillment		BP3001	2 Hours
Principles of Service Level Management		BP3030	2 Hours
Principles of Service Request Management		BP3050	2 Hours
Service Catalog: From Concept to Production		BP3035	1 Day
The Role of the Service Manager		BP3020	3 Days
The Service Marketing Discipline		BP3010	2 Hours

BP4000 - Service Delivery Management Program Training		Course	Duration
Practical Guide to Availability Management		BP4035	2 Days
Practical Guide to Capacity Management		BP4025	2 Days
Practical Guide to IT Service Continuity Management		BP4015	2 Days
Principles of Availability Management		BP4030	2 Hours
Principles of Capacity Management		BP4020	2 Hours
Principles of IT Service Continuity Management		BP4010	2 Hours
Principles of Project Management for ITSM		BP4050	2 Hours
Principles of Service Delivery Management		BP4001	2 Hours
Principles of Service Provision Management		BP4040	2 Hours

BP5000 - Service Operations Management Program Training		Course	Duration
Practical Guide to Enhancing Customer Facing Communication Skills		BP5065	2 Days
Practical Guide to Leveraging MOF for a Successful ITSM Strategy		BP5075	1 Days
Practical Guide to Problem Management		BP5035	1 Days
Practical Guide to Service Incident Management		BP5025	2 Days
Principles of Problem Management		BP5030	4 Hours
Principles of Security Management		BP5040	4 Hours
Principles of Service Desk Operations		BP5010	2 Hours
Principles of Service Incident Management		BP5020	4 Hours
Principles of Service Operations Management		BP5001	2 Hours
Principles of Supplier Management		BP5050	4 Hours
The Role of the Service Operations Manager		BP5005	3 Days

BP6000 - Service Infrastructure Management Program Training		Course	Duration
Practical Guide to Change Management		BP6015	2 Days
Practical Guide to Release Management		BP6035	2 Days
Principles of Application Management		BP6050	4 Hours
Principles of Change Management		BP6010	4 Hours
Principles of Facilities Management		BP6040	4 Hours
Principles of Release Management		BP6030	4 Hours
Principles of Service Infrastructure Management		BP6001	4 Hours
Principles of Systems Management		BP6060	4 Hours
Project management Essentials for Service Infrastructure Initiatives		BP6080	4 Hours
The Role of the Service Infrastructure Manager		BP6005	3 Days

E1000 - Managing the Business of IT™ Program Training		Course	Duration
Defining Cost of Service & Determining Pricing Strategies		E1015	4 Hours
Defining Quality of Service Using Six Sigma Methods		E1010	4 Hours
Leveraging MSF for a Successful ITSM Strategy		E1030	1 Days
Managing the Business of IT™ - Role Play		E1005	1 Days
Principles for "Managing the Business of IT™"		E1001	2 Hours
Principles of IT Service Management		E1020	2 Hours
Principles of Policy Management for ITSM Strategies		E1050	4 Hours
Principles of Service Opportunity Management		E1040	4 Hours

E2000 - IT Specialist Program Training		Course	Duration
Principles of ITSM for IT Specialists		E2001	2 Hours

E3000 - ITSM Foundations™ Program Training		Course	Duration
ITSM Foundations™ - Revision		E3011	4 Hours
ITSM Foundations™ - Sample Exams		E3900	4 Hours
ITSM Foundations™ Pre-Class Preparation		E3005	4 Hours
ITSM Foundations™ and Certification Class		E3010	2 Days

E4000 - Service Excellence Program Training		Course	Duration
Enhancing Customer Relationships		E4010	2 Days
Practical Guide to Service Excellence		E4005	2 Days
Principles of Service Excellence		E4001	2 Hours
Strategic Planning for Service Excellence		E4030	1 Days
Using Six Sigma Methods to Achieve Service Excellence		E4020	1 Days

E5000 - The ITSM Masters™ Program Training		Course	Duration
ITSM Masters™ Class		E5050	10 Days
ITSM Masters™ Revision - Service Delivery		E5110	4 Hours
ITSM Masters™ Revision - Service Support		E5200	4 Hours

E3000 - ITSM Foundations(tm) Program Training		Course	Duration