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Introduction to SAP CRM Overview
Topics:
Concepts in SAP CRM
SAP CRM architecture
Business processes in SAP CRM
Introduction to CRM activity management
Introduction to CRM sales process management
Introduction to CRM marketing and trade management
Introduction to CRM service
Introduction to CRM interaction center management
Introduction to CRM e-commerce
Introduction to CRM analytics
TREX
CRM industry solutions
CRM and portal technology
Integration with other SAP tools
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