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Module 1: A Troubleshooting Methodology This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization. Lessons - Overview of a Troubleshooting Methodology
- Overview of Troubleshooting Stages
- Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting - Obtaining Information Remotely from Windows Vista
- Using the System Information Tool Remotely
After completing this module, students will be able to: - Describe what a troubleshooting methodology is and its role in an enterprise.
- Identify the users of the troubleshooting methodology.
- Identify the most important troubleshooting component areas.
- Determine issues that directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running. Lessons - Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with WinRE
- Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System - Gathering System Information and Developing a Plan of Action
- Implementing a Plan of Action
- Clean Booting Windows Vista
After completing this module, students will be able to: - Identify the available recovery options in Windows Vista.
- Determine the capabilities of each recovery option.
- Troubleshoot operating system services.
Module 3: Troubleshooting Hardware This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems. Lessons - Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Print Devices
- Troubleshooting BitLocker Protected Computers
Lab : Troubleshooting Hardware - Gathering Customer Information and Determine a Plan of Action
- Resolve Printing Problems
- Checking for Signed Device Drivers
After completing this module, students will be able to: - Identify basic types of hardware related troubleshooting problems.
- Determine problems related to hardware failures
- Determine problems that are caused by device drivers
- Identify the recovery options for computers protected by BitLocker.
Module 4: Troubleshooting Networks This module explains how to identify the most likely cause of network problems in a number of given network scenarios. Lessons - Determining Network Settings
- How to Troubleshoot Network Connections
Lab : Troubleshooting Networks - Gathering Customer Information
- Gathering Relevant Computer Information
- Resolving the Problem
After completing this module, students will be able to: - Obtain information to help in the network troubleshooting process.
- Explain how to use Network Diagnostics Framework to troubleshoot network problems.
- Identify the solutions to common network problems.
Module 5: Troubleshooting Security Issues After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall. Lessons - Overview of User Account Control
- Troubleshooting User Account Control
- Troubleshooting Windows Firewall
- Troubleshooting Windows Defender
Lab : Troubleshooting Security Related Issues - Gathering Customer and System Information and Develop a Plan of Action
- Implementing a Plan of Action
- Additional Security Checks
After completing this module, students will be able to: - Explain the UAC architecture.
- Apply best practices for working with UAC.
- Troubleshoot UAC related problems.
- Troubleshoot Windows Firewall related issues.
- Configure Windows Firewall via group policy.
- Troubleshoot Windows Defender related issues.
- Configure Windows Defender by using group policy.
Module 6: Troubleshooting Applications After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista. Lessons - Overview of Application Troubleshooting
- Web Application Troubleshooting
Lab : Troubleshooting Applications - Analyzing Collected Information and Identifying Probable Causes
- Implementing a Plan of Action
- Troubleshooting Word 2003
After completing this module, students will be able to: - Troubleshoot Windows application problems.
- Troubleshooting Web application problems.
Module 7: Maintaining and Optimizing Windows Vista After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance. Lessons - Maintaining Windows Vista
- Optimizing Windows Vistas Performance
- Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista - Analyzing Collected Information and Identifying Probable Causes
- Implementing a Plan of Action
- View and Interpret Logs in Performance Monitor
After completing this module, students will be able to: - Identify Windows Vista maintenance tasks.
- Identify Windows Vista optimization tools.
- Explain the Windows Vista monitoring process.
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