Learn how to implement, manage, and optimize the CRC processes in an organization.

In this course, you will focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will learn to optimize quality of service by responding to the need for changes in a controlled and time-effective manner, while keeping information about the infrastructure up-to-date and relevant. Learn from our experts in class and take home the official OGC book for future reference at work.

What You Will Learn:

• Identify the ITIL model sufficiently to be able to develop, implement, and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component
• Best practices for requesting, assessing, approving, and deploying changes to IT services and how these processes contribute to an increase in functionality and quality of IT services
• Take and pass the exam for the Practitioner's Certificate in Control and Release

Who Needs to Attend

IT operations, technical, or IT management personnel requiring more information about ITIL best practices. Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.