| Description: |
ITIL® v3 Foundation Certification Boot Camp Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL Foundation certification. This hands-on training program for IT Infrastructure Library (ITIL) Foundation certification introduces you to the fundamentals of IT Service Management (ITSM) as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam and acquire valuable insight from instructors who have actually managed IT operations and ITSM programs. The course features lectures, discussion, team exercises, and quizzes. It culminates with an optional, one-hour certification examination. What You'll Learn - Key ITIL processes
- Benefits of ITIL process implementation
- ITIL process relationships
- Factors that impact ITIL process effectiveness
Who Needs to Attend Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff. |
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