This three-day course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

• Experience supporting previous versions of the Windows operating system.
• Familiarity with an I.T. helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window. For example, DOS command prompt.
• Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
• Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications. For example, client/server applications (how client communicates with the server).
• Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.
• In addition, it is recommended, but not required, that students have completed:
• 5115A: Installing and Configuring the Windows Vista Operating System
• 5116A: Configuring Windows Vista Applications and Tools
• 5117A: Configuring Windows Vista Mobile Computing